Pramesti, A.A.I.A., Githa, D.P. and Susila, A.A.N.H. 2025. Business Process Improvement Using Quality Evaluation Framework and Root Cause Analysis at AMDK Company DC. Bali. Journal of Advances in Information and Industrial Technology. 7, 2 (Nov. 2025), 165–180. DOI:https://doi.org/10.52435/jaiit.v7i2.703.